Seem Community Guidelines & Safety Standards

Effective date: February 1, 2026 Last updated: February 1, 2026

These Seem Community Guidelines & Safety Standards (“Guidelines”) explain what is and is not allowed on Seem, and how we protect our community and users—especially children—from harm.

Seem is provided by Vivid World Inc. (d/b/a “Seem”) (“Seem,” “we,” “us,” or “our”). Seem is an AI video call companion app that lets you browse a feed of AI Personas, engage in real‑time 1‑on‑1 AI video calls and text chats with those Personas, create a private AI companion (“Soulmate”) using your own photos and voice, purchase virtual currency (“Coins”) and call‑time packages, send virtual gifts during calls, and manage subscriptions.

These Guidelines apply to all use of Seem’s websites, apps, and services (the “Services”) and form part of our Terms of Use. If you do not agree with these Guidelines, please do not use the Services.

For information on how we collect and use personal data, including biometric‑related data, please see our Privacy Policy.

If you have questions or want to report a violation, you can contact us at: Email: legal@getseemai.com

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1. Who These Guidelines Apply To

These Guidelines apply to all users of Seem, including when you:

• Browse the feed of AI Persona videos and profiles.
• Engage in real‑time 1‑on‑1 AI video calls or text chats with AI Personas.
• Create or interact with a private AI companion (“Soulmate”).
• Send virtual gifts, purchase Coins, or subscribe to a plan (Plus or Pro).
• Post, share, or generate content (images, video, audio, text, prompts, messages, or other media).

You are responsible for your own behavior and for any content you create, upload, generate, or share on Seem (“User Content”).

You must also comply with all applicable laws in your jurisdiction.

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2. Core Principles

To keep Seem safe, enjoyable, and trustworthy, we expect every user to follow these core principles:

1. Protect children and vulnerable people Zero tolerance for child sexual abuse and exploitation (CSAE) and child sexual abuse material (CSAM). No sexualization of minors and no targeting of under‑16 users.

2. Respect others Do not harass, threaten, bully, or abuse others. Do not encourage hate, violence, or self‑harm.

3. Be honest and transparent Do not use Seem to deceive, defraud, impersonate, or manipulate others, including through deepfakes or AI‑generated media.

4. Respect privacy and consent Do not share private information or intimate content without permission. Honor local consent laws when recording calls or sharing content.

5. Follow the law Do not use Seem for illegal activities or to promote or facilitate unlawful behavior.

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3. Child Safety & CSAE (Zero‑Tolerance Policy)

Seem has a strict zero‑tolerance policy for child sexual abuse and exploitation (CSAE) and child sexual abuse material (CSAM).

3.1 Prohibited CSAE Content and Conduct

On Seem, you must not:

• Create, upload, generate, share, or request any content that depicts, suggests, or appears to depict:
  • Sexual abuse or exploitation of minors.
  • Minors in any sexual context, including partial or implied nudity, fetish content, or sexualized poses.
  • Sexualized AI‑generated images, videos, or audio involving minors (real, fictional, stylized, or synthetic).
• Use AI video calls, messages, or posts to:
  • Groom, solicit, exploit, or attempt to exploit minors in any way.
  • Request, offer, trade, or distribute CSAM or any content that sexualizes minors.
  • Ask minors for sexual content, intimate images, or any sexually explicit communication.
• Impersonate a minor to obtain sexual content or favors from others.

This applies to all content, including but not limited to:

• Real‑world photos or videos.
• AI‑generated or synthetic media.
• Drawings, animations, or stylized depictions.
• Text, chat messages, prompts, and voice content.

3.2 Enforcement for CSAE

If we detect or receive a report of CSAE or CSAM involving Seem, we may:

• Immediately remove the content.
• Suspend or permanently ban the accounts involved.
• Preserve and disclose information to law enforcement and relevant child protection organizations, where appropriate and permitted by law.

We may retain relevant data for safety, abuse prevention, and legal purposes, consistent with our Privacy Policy and applicable laws.

3.3 How to Report CSAE or Child Safety Concerns

If you see any content or behavior that may involve child sexual abuse, exploitation, grooming, or other child safety risks on Seem:

1. Stop the interaction and, if safe to do so, leave the call or conversation.
2. Report it to Seem:
   • Via in‑app reporting tools (where available), and/or
   • By email: legal@getseemai.com with subject line: “Urgent – Child Safety” and include:
     • Username(s) or profile link(s).
     • Date/time of the incident (with time zone, if possible).
     • Any relevant screenshots, recordings, or descriptions.

If a child may be in immediate danger, contact your local law enforcement or emergency services first, then notify us.

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4. Minors, Age Requirements & Targeting

• The Services are not directed to individuals under 16.
• You must be at least 16 years old to use Seem.
• If your local law requires a higher minimum age to consent to data processing or enter into a contract, you may need parental or guardian consent.

On Seem, you must not:

• Target users you know or reasonably believe to be under 16.
• Collect or process children’s data or encourage under‑16 users to use the Services.
• Use Seem to arrange in‑person meetings with minors or to facilitate contact with minors in unsafe ways.

If we become aware that a child under 16 (or under 13 in the U.S.) is using Seem without appropriate consent, we may:

• Delete or disable the account.
• Remove associated data, consistent with our Privacy Policy.
• Take additional safety measures where required by law.

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5. Prohibited Content and Behavior

The following content and behaviors are not allowed on Seem. We may remove content and suspend or terminate accounts that violate these rules or our Terms of Use.

5.1 Illegal Activities

You may not use Seem to:

• Break local, national, or international laws.
• Promote, facilitate, or instruct others to commit illegal acts.
• Buy, sell, or distribute illegal goods or services.

5.2 Sexual Content and Nudity

You may not:

• Share non‑consensual sexual content, including “revenge porn,” voyeuristic content, or intimate images without consent.
• Create or distribute non‑consensual sexual deepfakes of any person.
• Sexualize minors in any way (see Section 3).
• Use Seem for prostitution, escorting services, or other forms of sexual exploitation.
• Use AI video calls or text chats to solicit or exchange explicit sexual content in ways that violate applicable laws.

Consensual adult content may still be restricted or removed if it:

• Violates local laws.
• Is non‑consensual, exploitative, or coerced.
• Puts others at risk of harm or significant distress.

5.3 Harassment, Bullying, and Hate

You may not:

• Harass, threaten, or bully others, including through repeated unwanted contact or targeted abuse.
• Encourage others to harass or attack someone on or off Seem.
• Use slurs, dehumanizing language, or content that incites hatred or violence against a person or group based on protected characteristics such as race, ethnicity, national origin, religion, gender, gender identity, sexual orientation, disability, or serious disease.

5.4 Violence, Extremism, and Terrorism

You may not:

• Promote, celebrate, or incite violence, terrorism, or extremist organizations.
• Share graphic violence, gore, or content intended to shock or terrorize.
• Use Seem to threaten physical harm or encourage others to commit violent acts.

5.5 Self‑Harm and Suicide

You may not:

• Encourage or glorify self‑harm, suicide, or eating disorders.
• Share content that instructs others on how to self‑harm or attempt suicide.

Supportive or recovery‑oriented discussions may be allowed but must not promote or romanticize self‑harm. If you or someone you know is at risk, please contact local emergency services or a crisis hotline in your region.

5.6 Fraud, Deception, and Misinformation

You may not use Seem to:

• Scam or defraud others (for example, phishing, impersonation for financial gain, or pyramid schemes).
• Spread false information that could cause real‑world harm, including certain medical, financial, or legal misinformation presented as fact.
• Mislead people about who you are or your intentions, including by misusing AI‑generated media (see Section 6).
• Exploit the virtual gift or Coin system through fraudulent transactions, chargebacks, or manipulation.

5.7 Privacy Violations

You may not:

• Share other people’s personal data (such as home addresses, phone numbers, identification documents, financial information, or other sensitive data) without their explicit permission.
• Doxx or threaten to expose someone’s private information.
• Secretly record or share calls or communications in violation of local consent laws (see Section 7).

5.8 Intellectual Property Infringement and Spam

You may not:

• Upload or generate content that infringes copyrights, trademarks, or other intellectual property rights.
• Use bots or automation to create accounts, farm referrals, scrape, or spam.
• Flood Seem with repetitive, low‑quality, or misleading content.
• Abuse the referral or invite system to fraudulently obtain free call time.

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6. Rules for AI Personas, Soulmates, and AI‑Generated Media

Seem features AI Personas—virtual characters you can video call and chat with—and Soulmates, private AI companions you create using your own photos and voice. These can look and sound like real people.

You must use AI Personas, Soulmates, and AI‑generated media responsibly.

6.1 Soulmate Creation and Consent

• You may create a Soulmate using your own likeness (photo and voice).
• Creating a Soulmate using another person’s likeness requires their clear, informed authorization.

You may not:

• Use another person’s photo or voice to create a Soulmate without their explicit consent.
• Create Soulmates that impersonate real public or private individuals without authorization.
• Use Soulmates to deceive, defraud, or manipulate others, including in romantic, financial, or political contexts.

6.2 Deepfakes and Misuse

You may not use AI Personas, Soulmates, or AI‑generated media for:

• Deepfake abuse or non‑consensual sexual content.
• Political misinformation or manipulation.
• Medical, financial, or legal advice that could cause harm, presented as expert or authoritative.
• Harassment, bullying, intimidation, or extortion.

Where required by law, you must clearly label AI‑generated or synthetic content to avoid misleading others.

6.3 Biometric‑Related Content

When you create a Soulmate, you provide facial imagery and a voice sample so we can analyze facial geometry and vocal characteristics to generate and operate your Soulmate. This processing is governed by our Privacy Policy and applicable law.

You may not attempt to:

• Re‑identify or extract biometric templates.
• Probe the Services to obtain hidden model parameters, prompts, or source code.

6.4 Virtual Gifts and Coins

Seem allows you to send virtual gifts to AI Personas during video calls using Coins.

You may not:

• Exploit bugs or vulnerabilities to obtain Coins, call time, or gifts fraudulently.
• Use automated tools to manipulate the gift or Coin system.
• Engage in unauthorized resale or transfer of Coins or virtual items.

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7. AI Video Calls, Recordings & Consent

Seem enables real‑time 1‑on‑1 video calls with AI Personas and Soulmates.

7.1 Respect and Safety in Calls

During calls, you must:

• Follow all rules in these Guidelines (for example, no harassment, hate, or sexual exploitation).
• Not use calls to generate, capture, or distribute prohibited content.
• Not attempt to manipulate AI Personas into producing harmful, illegal, or policy‑violating responses.

If you feel uncomfortable during a call, you can:

• End the call at any time using the hang‑up button.
• Report the issue to Seem.

7.2 Recording and Transcripts

By default, Seem does not store full video of your calls. You may optionally enable recordings or transcripts for your own use, as described in our Privacy Policy.

You are responsible for complying with local laws regarding call recording and consent. You must not:

• Record or screenshot calls and distribute them in ways that violate these Guidelines or applicable laws.
• Use call recordings to create deepfakes, misleading content, or non‑consensual sexual material.
• Share recordings or transcripts that contain private or sensitive information without appropriate consent.

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8. Privacy and Data Protection

Our Privacy Policy explains:

• What data we collect (including biometric‑related data).
• How we use and share it.
• How long we keep it and how we protect it.
• Your rights and choices under applicable laws (including GDPR/UK GDPR and CCPA/CPRA).

You must not:

• Misuse personal data obtained through Seem.
• Attempt to re‑identify anonymized data or access data you are not authorized to access.
• Collect or process children’s data or target under‑16 users.

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9. Enforcement and Consequences

We may take action where we believe these Guidelines, our Terms of Use, or applicable laws have been violated, including when we receive reports from users or authorities.

Possible actions include:

• Warning you about the violation.
• Removing or restricting access to specific content.
• Limiting certain features (for example, video calls, messaging, Soulmate creation, or gift sending).
• Temporarily suspending or permanently banning your account(s).
• Forfeiting remaining Coins, call time, or subscription benefits where permitted by our Terms of Use.
• Preserving and disclosing information to law enforcement, regulators, or other authorities where we believe it is reasonably necessary to:
  • Comply with legal processes or obligations.
  • Protect the rights, property, or safety of users, Seem, or others.
  • Prevent harm, including in cases involving CSAE or other serious risks.

Enforcement decisions may take into account context, pattern of behavior, and severity of harm.

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10. Reporting Violations

We rely on our community to help keep Seem safe.

You can report violations:

• In‑app, where reporting tools are available; and/or
• By email:
  • For community guideline violations and legal issues: legal@getseemai.com
    • Please include “Community Guidelines Report” in the subject line.
    • Provide as much detail as possible: usernames, links, screenshots, date/time, and a description of what happened.

For data protection questions or requests, please see our Privacy Policy or email privacy@getseemai.com.

If someone is in immediate danger, contact local emergency services or law enforcement first, then notify us.

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11. Changes to These Guidelines

We may update these Community Guidelines & Safety Standards from time to time to reflect changes in our Services, legal requirements, or best practices.

• We will post the updated version on this page with a new “Last updated” date.
• For material changes, we may provide additional notice (for example, in‑app or by email).

Your continued use of Seem after changes become effective means you agree to the updated Guidelines.

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12. Contact

If you have questions about these Guidelines or about safety on Seem, please contact us:

• Email (legal and safety): legal@getseemai.com
• Email (privacy): privacy@getseemai.com

Mailing address: Vivid World Inc. (d/b/a Seem) Attn: Legal / Safety 1111B S Governors Ave STE 37424 Dover, DE 19904 United States

These Seem Community Guidelines & Safety Standards are published by Vivid World Inc. (d/b/a Seem), the provider of the Seem Services.